Shipping policy

NATIONAL DELIVERY (AUSTRALIA)

We offer the following shipping options within Australia:

FREE shipping within Australia for orders above $250
Standard Shipping is $9 for any orders below $250
Express Shipping is $14

We use Australia Post for all Australian orders. Standard delivery times are 3-6 business days after dispatch and 1-4 days for express shipping post processing of personalisation. Please know delivery times may vary, especially during peak periods. Delivery times may be extended during promotional or busy periods.

 You will receive a dispatch notification with tracking information via email. We recommend using an address where someone is available to sign for the delivery. You may choose to authorise Australia Post to leave the parcel at your property, but this is at your own risk, and Something Sebastian is not responsible for missing parcels.

Please contact Australia Post for any missing parcels on 13 76 78

INTERNATIONAL DELIVERY

We offer international delivery via Australia Post or DHL Express. Shipping fees are: 

$15AUD to New Zealand
$30AUD to Canada

$30AUD to USA

$30AUD to United Kingdom

For International orders allow up to 14 business days once your order has been shipped. Standard delivery times are between 3-14 business days after dispatch, though this may vary, especially during peak periods. Delivery times may be extended during promotional or busy periods.

You will receive a dispatch notification with tracking information via email. We recommend using an address where someone is available to sign for the delivery. You may choose to authorise Australia Post or DHL to leave the parcel at your property, but this is at your own risk, and Something Sebastian is not responsible for missing parcels.

Please contact Australia Post on 13 76 78 or DHL for any missing parcels.

 

LOST, DAMAGED, OR DELAYED PARCELS

Australia wide orders:

For any delays after dispatch, contact Australia Post directly. In the event of a missing or damaged parcel, you must lodge an investigation with Australia Post and provide the investigation number and proof of the 'lost' status to Something Sebastian via email. If a parcel is deemed lost, a replacement order will be sent. 

International Orders:

For any delays after dispatch, contact DHL directly. In the event of a missing or damaged parcel, you must lodge an investigation with DHL and provide the investigation number and proof of the 'lost' status to Something Sebastian via email. If a parcel is deemed lost, a replacement order will be sent. 

RETURNS & REFUNDS

We accept returns for faulty, damaged, incorrect, or incomplete orders. Contact us within 72 hours of receiving the goods with corresponding photographs. If a product is declared faulty, we will provide a replacement. Due to product personalisation, we do not offer returns or exchanges for change of mind on our blankets. Our team is available to assist with product selection.